Frequently Asked Questions
How can I prepare for my course?
If you are taking a course for the first time, all you need to bring is a lunch, a water bottle, some pencils/pens, a notebook (optional), and of course yourself! If you are taking a recertification, we recommend that you reread your previous course manual as a refresher before you come to class!
Will I be doing physical activity in class?
During the CPR section of the course, you will be required to perform CPR (pushing on a plastic manikin doll’s chest) for a portion of the course, so yes, first aid courses do require some physical activity. We recommend you consult with your physician prior to taking the course if you feel it would be of concern to you. Most people find the CPR portion to not be strenuous, but everyone is different.
Do your courses cater to those with physical or learning differences?
Of course! We do not discriminate our candidates based on learning differences, we believe all people are capable of and worthy of attaining the necessary skills to save a life. If you have any concerns or would like to discuss this topic further, please do not hesitate to contact us at email@example.com or give us a call at 778-893-5133, and we’ll be happy to accommodate to
whatever needs possible.
Do your classes cater to those learning English as a second language (ESL)?
Our class structure and methods try to accommodate people from all background of learning, so although our classes do not directly cater to those learning English as a second language, we do our best to accommodate. Ways we do this is providing many visuals and demonstrations, knowledge checks throughout the course, and the instructor can assist you during your test for any word confusion. We want all of our students to succeed at Lifesaving4Life!
I am pregnant, is it safe for me to take first aid?
Yes! However, it is up to your discretion if you are comfortably able to perform the physical aspect of the course (i.e. CPR). We recommend you consult with your physician prior to registering for the course.
I am nursing, is it okay for me to bring my baby into the course?
Yes! We understand the demands of being a nursing mother, however, we do want all of our students to succeed to the best of their own abilities (including yourself!) so it may be wise to accompany yourself along with a babysitter during the course, so if the baby is disruptive, the babysitter is able to leave the room with the baby (therefore not disturbing you and your other fellow student’s learning).
I have a severe allergy, will this limit my ability to take the course?
Although, we try our best to maintain an allergy-free, scent-free environment, we do ultimately place the responsibility on the student to prepare themselves to bring all necessary allergy medication just in case (i.e. an EpiPen).
If I have a certification that isn’t from the Lifesaving Society (LSS) (i.e. Red Cross, St. John’s Ambulance, Heart and Stroke foundation, Canadian Ski Patrol), do I have to retake the entire course again?
Nope! Any certification from these agencies are considered valid and equivalent to each other for recertification:
- The Lifesaving Society
- Canadian Red Cross
- The Heart and Stroke Foundation
- St. John’s Ambulance
- Canadian Ski Patrol
I’ve misplaced my card, what should I do?
No worries! For any lost/misplaced card inquiries, please contact the Lifesaving Society (LSS) at 604-299-5450 or visit their website at www.lifesaving.bc.ca
How long does it take for my permanent card to me emailed to me?
Permanent cards take up to 60 days to arrive, if it has been past 60 days since you took your course, please contact the Lifesaving Society (LSS) at 604-299-5450 or visit their website at www.lifesaving.bc.ca
When does my certification expire?
Certifications expire every 3 years, but as of July 1, 2019 the CPR-C/HCP course will expire every year.
I am recertifying, but I can’t find my card. What should I do?
In order to recertify, the instructor needs to see a copy (i.e. actual card, picture, or photocopy) of the certification card in order to grant you your certification. If you don’t have a copy, you will need to get a replacement from your previous training provider.
How do I register for a course?
If you go to the main course page and choose your course, you can utilize our online booking system. Alternatively you can book with us via email at firstname.lastname@example.org or over the phone at 778-893-5133.
Can I register multiple people at a time?
Yes you can. The online booking system gives you an option to do so, provided you are responsible for those other people, and responsible for obtaining and inputting all of the other people’s personal information accurately.
How can I pay?
Methods of payments include: VISA, Mastercard, American Express, VISA Debit, business cheques. Cash is not accepted, and payment is required upon time of booking.
What are the space requirements?
- To meet WorkSafeBC requirements, the room must be a minimum of 46.5 sq. metres (500 sq. feet) of clear working space in addition to the seating area per class of 10-18 candidates.
- For classes with fewer than 10 candidates, the room must be equal to 4 sq. metres (44 sq. feet) per candidate.
- The instructor must have an unobstructed view of the candidates during the training and /or evaluation.
- Please contact email@example.com or call us at 778-893-5133 if you are unsure your space is large enough, we’ll be happy to help out
How far can you travel to do on-site training?
For course venues located outside of the Greater Vancouver, Fraser Valley, and Tri-cities areas, please contact us at firstname.lastname@example.org for more information on additional travel fees.